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Home > Archives > A hearty laugh on the Auto Train, 2016.

A hearty laugh on the Auto Train, 2016.

Color digital image showing a lead service attendant talking with customers in the lounge on the Auto Train (Lorton, Va.-Sanford, Fla.); image dates to February 2016.

A hearty laugh on the <i>Auto Train</i>, 2016.

As can be seen in this image, John Ferraro, lead service attendant (LSA) in the lounge, always has a smile for his customers. “At Amtrak, we often discuss safety and security, and we live those values on the Auto Train," he says. "It’s part of our ongoing training and reinforcement.” The LSA is responsible for practicing excellent customer service, providing food and beverage service and creating attractive displays of available merchandise. He or she also has delegated responsibility for material usage and handles payments.

The Auto Train offers direct service between Sanford, Fla., conveniently located close to the state's famous theme parks, and Lorton, Va., a suburb of the nation's capital. It is the only Amtrak service to simultaneously transport passengers and their motor vehicles, including cars, SUVs, trucks, motorcycles, small boats and water-skis. With locomotives and coach, sleeping, dining, lounge and auto carrier cars, the Auto Train is considered the longest passenger train in the world, often measuring about ¾ of a mile.

Photographer: Chuck Gomez for Amtrak. From the Amtrak Corporate Collection.