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Home > Archives > Lead service attendant staffing a cafe, 2016.

Lead service attendant staffing a cafe, 2016.

Color digital image showing a lead service attendant behind the counter in the cafe car of the Pennsylvanian (New York-Philadelphia-Pittsburgh); image dates to May 2016.

Lead service attendant staffing a cafe, 2016.

The daily Pennsylvanian covers a 444-mile route that passes through the Appalachian Mountains and Pennsylvania Dutch Country and crosses over the famed Horseshoe Curve and Rockville Bridge, the oldest stone masonry arch railroad viaduct in the world. The train is financed primarily through funds made available by the Pennsylvania Department of Transportation.

Lead Service Attendant (LSA) Darryl Wilkins, wearing a friendly smile, makes sure the cafe runs smoothly on the Pennsylvanian. The LSA is responsible for practicing excellent customer service, providing food and beverage service and creating attractive displays of available merchandise. He or she also has delegated responsibility for material usage and handles payments.

Wilkins, who started with Amtrak in 2007, says, “There are many regulars on this route, but I meet at least one first-time rider each trip. They often comment about the beauty on the route.”

Photographer: Chuck Gomez for Amtrak. From the Amtrak Corporate Collection.