Skip to content. | Skip to navigation

Personal tools
Search the Archives
Browse the Archives

Route Name

Follow Amtrak Online
Home > Archives > Ticket agent at Rugby, N.D., 2010.

Ticket agent at Rugby, N.D., 2010.

Digital image showing the ticket agent in his office at the Rugby, N.D., station.

Ticket agent at Rugby, N.D., 2010.

In this image, Ticket Agent Duane Viach provides an update on the departure of the westbound Empire Builder (Chicago-Seattle/Portland). Ticket agents provide passengers with superior customer service from behind the ticket counter or on the station floor or platform. They are skilled in the processing of all types of Amtrak tickets and possess a thorough understanding of tariffs. Ticket agents verify that passengers are properly ticketed or have the proper travel documents, ensure compliance with baggage requirements and assist with luggage and the boarding of trains. The historic Rugby depot was built by the Great Northern Railway in 1907.

This image is one of a set entitled "A Day in the Life of Amtrak" completed for the Amtrak 40th Anniversary celebration.

From the Amtrak Corporate Collection.